Privacy Policy
Last Updated: 19 July 2026
Welcome to Chauffeur Drive Dubai.
We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, contact us, make a booking or enquiry, communicate with us through WhatsApp, or use any of our transportation and chauffeur services.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, how long we retain it, and the choices and rights available to you.
By using our website, communicating with us, or submitting your information, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with Chauffeur Drive Dubai, we may collect the following information.
Personal and Contact Information
This may include:
Full name
Mobile or telephone number
Email address
Company or organisation name, where applicable
Any other contact details you voluntarily provide
Booking and Transportation Information
When you request transportation or chauffeur services, we may collect:
Pickup location
Drop-off location
Pickup date and time
Number of passengers
Type of transportation service requested
Flight or airport information where required for airport transfers
Vehicle or service preferences
Special travel instructions or requests
Booking history and enquiry details
WhatsApp and Communication Information
If you communicate with us through WhatsApp or our automated WhatsApp service, we may process:
Your WhatsApp phone number
Messages you send to us
Menu options or service selections you choose
Enquiry and booking information submitted during the conversation
Date and time of communications
Information you voluntarily provide through the conversation
Our WhatsApp automation may use a rule-based decision-tree system to guide you through available services and options. The system may automatically respond based on the menu option you select.
It does not make legally significant automated decisions about you.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of access
Cookie or similar technology information, where applicable
2. How We Collect Your Information
We may collect personal information when you:
Submit a booking or enquiry form
Contact us by phone, email, or WhatsApp
Interact with our WhatsApp automated messaging system
Request a quotation
Book chauffeur or transportation services
Communicate with our customer service team
Visit or interact with our website
Provide information directly to one of our authorised representatives
We only ask for information reasonably necessary to respond to your enquiry, provide requested services, manage bookings, or operate our business.
3. How We Use Your Information
We may use the information we collect to:
Provide Our Services
This includes:
Processing transportation enquiries
Arranging pickups and drop-offs
Managing chauffeur bookings
Providing airport transfer services
Coordinating transportation schedules
Responding to service requests
Communicate With You
We may use your information to:
Respond to WhatsApp messages
Answer questions
Provide quotes
Confirm bookings
Send service-related updates
Communicate changes to transportation arrangements
Provide customer support
Operate Our WhatsApp Automation
Information submitted through WhatsApp may be used to:
Display relevant service options
Guide users through service menus
Identify the type of service requested
Collect booking or enquiry information
Route an enquiry to the appropriate team
Transfer a conversation to a human representative when necessary
Improve Our Business
We may also use information to:
Improve our services
Analyse customer enquiries
Improve website functionality
Monitor system performance
Prevent misuse, fraud, or security incidents
Maintain business records
Comply with applicable legal and regulatory obligations
4. WhatsApp Business Platform and Meta
Chauffeur Drive Dubai may use the WhatsApp Business Platform, provided by Meta, to communicate with customers and operate automated WhatsApp messaging functionality.
When you communicate with us through WhatsApp, certain information necessary to deliver and process communications may be handled through WhatsApp and Meta’s infrastructure in accordance with their applicable terms and privacy practices.
Our WhatsApp integration may process information such as:
Your WhatsApp phone number
Messages sent to our business
Message delivery and status information
Service selections made during automated conversations
We use this information only for legitimate business purposes such as responding to enquiries, providing customer support, managing bookings, and delivering requested services.
Use of the WhatsApp Business Platform is subject to Meta and WhatsApp’s applicable platform terms and policies. Meta requires developers using its platform to maintain an accessible privacy policy explaining their collection and use of personal data.
5. Legal Basis and Consent
Where applicable, we process personal information because:
You have requested information or services from us
Processing is necessary to fulfil or prepare a booking or service arrangement
You have provided your consent
Processing is necessary for our legitimate business interests
We are required to process information to comply with applicable laws or regulations
Where consent is required, you may withdraw your consent, subject to legal and contractual limitations.
6. How We Share Information
We do not sell your personal information.
We may share information only where reasonably necessary with:
Service Providers
These may include providers supporting:
Website hosting
Cloud infrastructure
WhatsApp Business Platform communications
Booking or customer-management systems
Email services
Analytics
IT and cybersecurity services
Drivers and Operational Personnel
Booking information may be provided to authorised chauffeurs, drivers, dispatch personnel, or transportation partners when necessary to fulfil your requested service.
Only information reasonably necessary to perform the service should be provided.
Legal and Regulatory Authorities
We may disclose information where required:
By applicable law
By a valid legal request
To protect our legal rights
To prevent fraud or misuse
To protect the safety of customers, employees, or others
We expect service providers handling personal information on our behalf to use it only for authorised purposes and to apply appropriate safeguards.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Managing bookings and enquiries
Providing customer service
Maintaining business and financial records
Resolving disputes
Meeting legal, accounting, or regulatory obligations
Protecting against fraud or misuse
Information that is no longer required will be deleted, anonymised, or securely disposed of where reasonably practicable.
Retention periods may vary depending on the type of information and applicable legal requirements.
8. Data Security
We take reasonable organisational and technical measures designed to protect personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
These measures may include access controls, secure hosting, authentication measures, software security controls, and restrictions on access to customer information.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
9. International Data Processing
Some technology and communication service providers we use may process or store information in countries outside the country in which you reside.
Where personal information is transferred internationally, we seek to use appropriate service providers and safeguards consistent with applicable data-protection requirements.
10. Cookies and Website Technologies
Our website may use cookies or similar technologies to:
Ensure website functionality
Remember user preferences
Understand website usage
Improve website performance
Measure traffic and engagement
Support security
You may be able to control cookies through your browser settings.
Where legally required, we will request appropriate consent before using non-essential cookies.
11. Your Privacy Rights
Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Withdraw consent where processing relies on consent
Object to or restrict certain processing
Ask questions about how your information is used
We may need to verify your identity before processing certain privacy requests.
12. User Data Deletion Requests
You may request deletion of personal information associated with your interactions with Chauffeur Drive Dubai.
To submit a deletion request, contact us using:
Email: jawadrafique07@gmail.com
Subject:
Data Deletion Request
Please provide enough information for us to identify the relevant records, such as:
Your name
Your phone or WhatsApp number
Your email address, if applicable
A brief description of the information you would like deleted
After receiving a valid request, we will review it and delete or anonymise eligible personal information within a reasonable period, subject to information we may be required to retain for legal, regulatory, fraud-prevention, accounting, or legitimate business purposes.
Meta’s Platform Terms require developers to address user requests for deletion of platform-derived user data, and Meta provides specific mechanisms for configuring data-deletion instructions or callbacks in the App Dashboard.
13. Children’s Privacy
Our chauffeur and transportation services are not intended to independently collect personal information from children.
Where transportation involves minors, booking and contact information should normally be provided by a parent, guardian, or authorised adult.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and, where appropriate, delete the information.
14. Third-Party Websites and Services
Our website or communications may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party services.
We encourage users to review the privacy policies of any external services they use.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our services
Changes to technology
Changes to our WhatsApp or website systems
Legal or regulatory requirements
Changes to our privacy practices
When the policy is updated, the revised Last Updated date will appear at the top of this page.
We encourage users to review this Privacy Policy periodically.
16. Contact Us
For questions, concerns, privacy requests, or data deletion requests, please contact:
Business Name: Chauffeur Drive Dubai
Website: https://asad.embarkdigitalgroup.com/
Email: jawadrafique07@gmail.com
Phone / WhatsApp: +971556975950
Address: Dubai, UAE
